:root{--bg: #000000;--surface: #101010;--surface-hover: #181818;--surface-active: #202020;--border: rgba(255, 255, 255, .08);--border-strong: rgba(255, 255, 255, .16);--text: #f4f4f4;--muted: rgba(255, 255, 255, .5);--faint: rgba(255, 255, 255, .32);--r-sm: 8px;--r-md: 12px;--r-lg: 16px;--r-pill: 999px;--t: .12s ease}*{box-sizing:border-box}html,body,#root{margin:0;height:100%;background:var(--bg);color:var(--text);font-family:system-ui,-apple-system,sans-serif;font-size:14px;-webkit-font-smoothing:antialiased}button,input,textarea{font:inherit;color:inherit}button{cursor:pointer}a{color:inherit}*{scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.14) transparent}*::-webkit-scrollbar{width:8px;height:8px}*::-webkit-scrollbar-thumb{background:#ffffff24;border-radius:var(--r-pill)}*::-webkit-scrollbar-track{background:transparent}.app{height:100%;display:flex;background:var(--bg)}.sidebar{width:320px;min-width:280px;height:100%;order:1;display:flex;flex-direction:column;background:var(--surface);border-right:1px solid var(--border)}.main{flex:1;min-width:0;display:flex;flex-direction:column;height:100%;order:2}.user-panel{width:300px;min-width:260px;height:100%;order:3;display:flex;flex-direction:column;background:var(--surface);border-left:1px solid var(--border)}.sidebar-header,.chat-header{padding:14px 18px;min-height:60px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--border)}.sidebar-header h1,.chat-header h2{margin:0;font-size:16px;font-weight:600;letter-spacing:-.01em}.meta-line{color:var(--muted);font-size:12px;margin-top:2px}.header-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.ticket-list{flex:1;overflow-y:auto;padding:8px;display:flex;flex-direction:column;gap:4px}.ticket-item{width:100%;text-align:left;background:transparent;border:0;border-radius:var(--r-md);padding:12px 14px;color:var(--text);transition:background var(--t)}.ticket-item:hover{background:var(--surface-hover)}.ticket-item.active{background:var(--surface-active)}.ticket-item-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:5px}.ticket-item-top strong{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-id{color:var(--faint);font-size:12px;margin-bottom:2px}.ticket-id-inline{color:var(--faint);font-weight:500}.sidebar-search{padding:8px 10px 0}.sidebar-search input{width:100%;padding:9px 12px;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none}.sidebar-search input:focus{border-color:var(--border-strong)}.user-tickets-bar{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 18px;border-bottom:1px solid var(--border)}.user-ticket-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;background:transparent;border:1px solid var(--border);border-radius:var(--r-pill);color:var(--text)}.user-ticket-chip:hover{background:var(--surface-hover)}.system-line{display:flex;align-items:center;gap:12px;width:100%;margin:6px 0;color:var(--muted);font-size:12px}.system-line:before,.system-line:after{content:"";flex:1;height:1px;background:var(--border-strong)}.system-line span{flex-shrink:0;max-width:70%;text-align:center}.message-reply-quote{margin-bottom:6px;padding:6px 8px;border-left:2px solid currentColor;opacity:.7;font-size:12px;white-space:pre-wrap;word-break:break-word}.reply-btn{margin-top:6px;padding:0;background:none;border:0;color:inherit;opacity:.55;font-size:12px;text-decoration:underline}.reply-btn:hover{opacity:1}.reply-preview{display:flex;justify-content:space-between;gap:10px;padding:8px 10px;border:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface)}.reply-preview-text{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:420px}.admin-main{width:100%}.admin-body{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:20px}.admin-section h3{margin:0 0 12px;font-size:15px}.admin-stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px}.admin-stat{padding:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);display:flex;flex-direction:column;gap:6px}.admin-stat span{color:var(--muted);font-size:12px}.admin-stat strong{font-size:20px}.admin-create{display:flex;gap:8px}.admin-create input{flex:1;padding:10px 12px;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none}.admin-table{display:flex;flex-direction:column;gap:10px}.admin-row{padding:14px;border:1px solid var(--border);border-radius:var(--r-md);background:var(--surface);display:flex;flex-direction:column;gap:8px}.admin-row-main{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.admin-row-actions{display:flex;flex-wrap:wrap;gap:8px}.admin-password-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;border:1px solid var(--border-strong);border-radius:var(--r-md);background:var(--surface)}.admin-password-banner code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.sidebar-tabs{display:flex;gap:4px;padding:8px 10px;border-bottom:1px solid var(--border)}.sidebar-tab{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 6px;background:transparent;border:0;border-radius:var(--r-sm);color:var(--muted);font-size:12px;font-weight:500}.sidebar-tab:hover{background:var(--surface-hover);color:var(--text)}.sidebar-tab.active{background:var(--surface-active);color:var(--text)}.tab-count{min-width:18px;padding:1px 6px;border-radius:var(--r-pill);background:#ffffff1a;font-size:11px}.chat-header-left{display:flex;align-items:center;gap:10px;min-width:0}.btn-icon{padding:6px 10px;display:none}.btn-wide{width:100%;justify-content:center}.composer-claim{display:flex}.composer-form{display:flex;flex-direction:column;gap:10px}.transfer-bar{display:flex;gap:8px;padding:10px 18px;border-bottom:1px solid var(--border);background:var(--surface)}.transfer-bar select{flex:1;min-width:0;padding:8px 10px;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none}.mobile-only{display:none}.status{flex-shrink:0;font-size:11px;font-weight:500;padding:3px 9px;border-radius:var(--r-pill);white-space:nowrap}.status.open{background:#ffffff1a;color:var(--text)}.status.in_progress{background:#fff;color:#000}.status.closed{background:transparent;color:var(--faint);border:1px solid var(--border)}.btn{background:transparent;color:var(--text);border:1px solid var(--border-strong);border-radius:var(--r-sm);padding:8px 14px;font-weight:500;transition:background var(--t),border-color var(--t)}.btn:hover:not(:disabled){background:#ffffff14}.btn:disabled{opacity:.4;cursor:not-allowed}.btn-solid{background:#fff;color:#000;border:0}.btn-solid:hover:not(:disabled){background:#e6e6e6}.messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:10px}.message{max-width:68%;padding:9px 13px;border-radius:var(--r-lg);background:var(--surface);border:1px solid var(--border)}.message.user{align-self:flex-start;border-bottom-left-radius:5px}.message.operator{align-self:flex-end;background:var(--surface);color:var(--text);border:1px solid var(--border);border-bottom-right-radius:5px}.message-time{font-size:10px;opacity:.6;text-align:right;margin-top:4px;white-space:nowrap}.message.operator .message-time{opacity:.65}.day-divider{display:flex;align-items:center;gap:10px;margin:14px 0 10px;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.06em}.day-divider:before,.day-divider:after{content:"";flex:1;height:1px;background:var(--border)}.message-body{line-height:1.5;word-break:break-word}.message-body blockquote{margin:6px 0;padding-left:10px;border-left:2px solid currentColor;opacity:.85}.message-body code,.message-body pre{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.9em}.message-body :not(pre)>code{background:#7f7f7f33;padding:1px 5px;border-radius:5px}.message-body pre{margin:6px 0;padding:10px;background:#7f7f7f26;border-radius:var(--r-sm);white-space:pre-wrap}.message-body .spoiler{background:currentColor;color:transparent;border-radius:3px}.message-body .spoiler:hover{color:inherit;background:transparent}.composer{padding:14px 18px 16px;display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--border)}.composer-toolbar{display:flex;flex-wrap:wrap;gap:6px}.composer-toolbar button{min-width:34px;padding:5px 9px;background:transparent;color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);transition:background var(--t),border-color var(--t)}.composer-toolbar button:hover:not(:disabled){background:#ffffff0f;border-color:var(--border-strong)}.composer-toolbar button:disabled{opacity:.35;cursor:not-allowed}.composer textarea{width:100%;min-height:88px;resize:vertical;padding:12px 14px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-md);outline:none;transition:border-color var(--t)}.composer textarea:focus{border-color:var(--border-strong)}.composer textarea::placeholder{color:var(--faint)}.composer-actions{display:flex;justify-content:space-between;align-items:center;gap:12px}.hint{color:var(--muted);font-size:12px}.start-screen{flex:1;display:flex;align-items:center;justify-content:center;padding:24px}.start-card{display:flex;flex-direction:column;align-items:center;gap:14px;text-align:center;max-width:320px}.start-hint{font-size:12px;letter-spacing:.04em;text-transform:uppercase;color:var(--faint)}.start-name{font-size:18px;font-weight:600}.start-card .btn-solid{padding:10px 30px}.user-panel-header{padding:14px 18px;min-height:60px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--border)}.user-panel-header h2{margin:0;font-size:16px;font-weight:600}.user-panel-body{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:14px}.user-field{display:flex;flex-direction:column;gap:4px}.user-label{font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--faint)}.user-value{color:var(--text);word-break:break-word}.user-value a{text-decoration:underline}.user-value.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px}.user-divider{height:1px;background:var(--border);margin:4px 0}.empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted)}.login{height:100%;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--bg)}.login-box{width:100%;max-width:360px;padding:28px;display:flex;flex-direction:column;gap:14px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg)}.login-box h1{margin:0 0 6px;font-size:20px;font-weight:600;letter-spacing:-.01em}.login-box label{display:flex;flex-direction:column;gap:6px;color:var(--muted);font-size:13px}.login-box input{padding:11px 12px;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none;transition:border-color var(--t)}.login-box input:focus{border-color:var(--border-strong)}.error{padding:9px 12px;font-size:13px;color:var(--text);background:#ffffff0a;border:1px solid var(--border-strong);border-radius:var(--r-sm)}@media(max-width:1100px){.user-panel{width:260px;min-width:220px}}@media(max-width:900px){.app{position:relative}.sidebar,.main,.user-panel{width:100%;min-width:0;height:100%;border:0}.sidebar{display:flex;order:1}.main,.user-panel,.app.chat-open .sidebar{display:none}.app.chat-open .main{display:flex;order:1}.app.chat-open.info-open .main{display:none}.app.chat-open.info-open .user-panel{display:flex;order:1}.btn-icon,.mobile-only{display:inline-flex}.message{max-width:88%}.transfer-bar{flex-wrap:wrap}}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50;display:flex;align-items:center;justify-content:center;padding:20px;background:#000000b8}.modal{width:100%;max-width:400px;padding:22px;background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--r-lg)}.modal h3{margin:0 0 8px;font-size:17px;font-weight:600}.modal p{margin:0 0 18px;color:var(--muted);line-height:1.45}.modal-actions{display:flex;justify-content:flex-end;gap:8px}:root{--warn: #f0a020;--warn-soft: rgba(240, 160, 32, .14);--accent-blue: #4a9eff}.ticket-preview{color:var(--muted);font-size:12px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-item-badges{display:inline-flex;align-items:center;gap:6px;flex-shrink:0}.unread-badge{min-width:18px;height:18px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--r-pill);background:var(--accent-blue);color:#fff;font-size:11px;font-weight:600}.ticket-item.unread strong{font-weight:700}.ticket-item.unread{background:#4a9eff0f}.ticket-item.unread:before{content:"";position:absolute;left:4px;top:50%;transform:translateY(-50%);width:4px;height:4px;border-radius:50%;background:var(--accent-blue)}.ticket-item{position:relative}.ticket-item.waiting{background:var(--warn-soft);box-shadow:inset 3px 0 0 var(--warn)}.ticket-item.waiting:hover{background:#f0a02033}.waiting-label{margin-top:4px;font-size:11px;font-weight:600;color:var(--warn)}.frozen-badge{font-size:12px;color:var(--accent-blue)}.freeze-bar select{flex:0 0 auto;width:auto;padding:8px 10px;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none}.frozen-bar{background:var(--warn-soft);border-bottom:1px solid var(--border)}.frozen-bar .hint{color:var(--warn)}.attach-btn{font-size:15px;line-height:1}.attach-preview .reply-preview-text{color:var(--text)}.media-photo{display:block;max-width:320px;max-height:360px;width:auto;height:auto;border-radius:var(--r-md);margin-bottom:6px;object-fit:cover}.media-photo-link{display:inline-block}.media-video{display:block;max-width:340px;max-height:380px;border-radius:var(--r-md);margin-bottom:6px;background:#000}.media-video.round{width:240px;height:240px;border-radius:50%;object-fit:cover}.media-audio{display:block;width:260px;max-width:100%;margin-bottom:6px}.media-doc{display:inline-flex;align-items:center;gap:10px;padding:10px 12px;margin-bottom:6px;border:1px solid var(--border);border-radius:var(--r-md);background:#7f7f7f1a;text-decoration:none;color:inherit;max-width:300px}.message.operator .media-doc{border-color:#00000026;background:#0000000f}.media-doc:hover{border-color:var(--border-strong)}.media-doc-icon{font-size:20px;flex-shrink:0}.media-doc-info{display:flex;flex-direction:column;min-width:0}.media-doc-name{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.media-doc-size{font-size:11px;opacity:.6}.media-missing{padding:8px 10px;margin-bottom:6px;border:1px dashed var(--border-strong);border-radius:var(--r-sm);font-size:13px;opacity:.7}.operator-stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px}.operator-stat{padding:8px 10px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-sm);display:flex;flex-direction:column;gap:3px}.operator-stat span{color:var(--muted);font-size:11px}.operator-stat strong{font-size:18px}@media(max-width:900px){.app.admin-view{display:block}.app.admin-view .main{display:flex;width:100%;height:100%}.media-photo,.media-video{max-width:100%}}.message-row{display:flex;align-items:center;gap:6px;max-width:82%}.message-row.user{align-self:flex-start}.message-row.operator{align-self:flex-end;flex-direction:row-reverse}.message-row .message{max-width:100%;align-self:center}.msg-actions{display:flex;gap:4px}.msg-icon-btn{flex-shrink:0;width:30px;height:30px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--surface);border:1px solid var(--border);color:var(--text);font-size:14px;line-height:1;opacity:0;transition:opacity var(--t),background var(--t),border-color var(--t)}.message-row:hover .msg-icon-btn{opacity:.85}.msg-icon-btn:hover{opacity:1;border-color:var(--border-strong);background:var(--surface-hover)}.msg-icon-btn.danger:hover{border-color:#c0392b;color:#ff6b5b}@media(hover:none){.msg-icon-btn{opacity:.8}}.message-edit textarea{width:100%;min-height:54px;resize:vertical;padding:8px 10px;border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--bg);color:var(--text);outline:none}.message.operator .message-edit textarea{background:#f2f2f2;color:#000;border-color:#0003}.message-edit-actions{display:flex;gap:6px;margin-top:6px}.media-album{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px;margin-bottom:6px;max-width:340px}.media-album .media-photo,.media-album .media-video{width:100%;max-width:100%;height:150px;object-fit:cover;margin-bottom:0}.media-album .media-photo-link{display:block}.tab-dot{width:8px;height:8px;border-radius:50%;background:var(--accent-blue);flex-shrink:0}.ticket-item.admin-called{background:#4a9eff1f;box-shadow:inset 3px 0 0 var(--accent-blue)}.ticket-item.admin-called:hover{background:#4a9eff2e}.admin-call-badge{font-size:13px}.ticket-op-line{font-size:11px;color:var(--muted);margin-top:2px}.admin-call-bar{align-items:center;background:#4a9eff1a}.admin-call-bar .hint{color:var(--accent-blue);flex:1}@media(max-width:900px){.chat-header{flex-wrap:nowrap;align-items:center;min-height:56px;padding:10px 14px}.chat-header-left{flex:1;min-width:0;overflow:hidden}.chat-header-left h2{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}.chat-header .header-actions{flex-shrink:0;width:auto;gap:4px;flex-wrap:nowrap}.chat-header .header-actions .btn{padding:6px 10px;font-size:12px}.message-row{max-width:92%}.media-album{max-width:100%}}.daily-charts{display:flex;gap:32px;flex-wrap:wrap;margin-top:8px}.daily-chart-block{display:flex;flex-direction:column;gap:6px}.bar-chart{overflow:visible}.bar-rect{fill:var(--accent-blue);opacity:.75;transition:opacity .15s}.bar-rect:hover{opacity:1}.bar-label{font-size:10px;fill:var(--muted)}.bar-value{font-size:10px;fill:var(--text)}.tg-id-row{display:flex;align-items:center;gap:8px;margin:6px 0 2px;flex-wrap:wrap}.tg-id-val{font-size:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-sm);padding:2px 8px;color:var(--muted)}.tg-id-input{width:160px;padding:5px 8px;background:var(--bg);color:var(--text);border:1px solid var(--border-strong);border-radius:var(--r-sm);outline:none;font-size:13px}.kb-main{flex-direction:column}.kb-search-bar{padding:10px 18px;border-bottom:1px solid var(--border)}.kb-search{width:100%;padding:8px 14px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-pill);outline:none;font-size:14px}.kb-search:focus{border-color:var(--border-strong)}.kb-layout{display:flex;flex:1;min-height:0;overflow:hidden}.kb-sidebar{width:220px;min-width:160px;flex-shrink:0;border-right:1px solid var(--border);overflow-y:auto;padding:8px 0}.kb-section-item{display:flex;align-items:center;position:relative}.kb-section-item:hover .kb-section-actions{opacity:1}.kb-section-actions{opacity:0;display:flex;gap:2px;padding-right:6px;flex-shrink:0;transition:opacity .15s}.kb-section-btn{flex:1;text-align:left;padding:9px 14px;background:transparent;border:0;color:var(--muted);font-size:13px;display:flex;justify-content:space-between;align-items:center;gap:8px;transition:background var(--t),color var(--t)}.kb-section-btn:hover{background:var(--surface-hover);color:var(--text)}.kb-section-item.active .kb-section-btn{background:var(--surface-active);color:var(--text);font-weight:600}.kb-art-count{font-size:11px;padding:1px 6px;border-radius:var(--r-pill);background:#ffffff14;color:var(--muted)}.kb-section-edit{display:flex;align-items:center;gap:4px;padding:4px 8px;flex:1}.kb-section-edit input{flex:1;padding:5px 8px;background:var(--bg);color:var(--text);border:1px solid var(--border-strong);border-radius:var(--r-sm);outline:none;font-size:13px}.kb-add-section{width:100%;padding:10px 14px;text-align:left;background:transparent;border:0;color:var(--muted);font-size:12px;transition:color var(--t)}.kb-add-section:hover{color:var(--accent-blue)}.kb-content{flex:1;overflow-y:auto;display:flex;flex-direction:column}.kb-list-toolbar{padding:12px 18px;border-bottom:1px solid var(--border)}.kb-search-label{padding:10px 18px;font-size:12px;color:var(--muted);border-bottom:1px solid var(--border)}.kb-article-list{display:flex;flex-direction:column;gap:2px;padding:8px}.kb-article-item{text-align:left;padding:12px 14px;border-radius:var(--r-md);background:transparent;border:1px solid transparent;color:var(--text);transition:background var(--t),border-color var(--t)}.kb-article-item:hover{background:var(--surface);border-color:var(--border)}.kb-article-title{font-weight:600;font-size:14px;margin-bottom:4px}.kb-article-section-label{font-size:11px;color:var(--accent-blue);margin-bottom:3px}.kb-article-preview{font-size:12px;color:var(--muted);line-height:1.4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kb-article-view{padding:24px;max-width:720px}.kb-article-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:20px;flex-wrap:wrap}.kb-article-header h3{margin:0;font-size:20px;font-weight:700;flex:1}.kb-article-header-actions{display:flex;gap:8px;flex-shrink:0}.kb-article-body{line-height:1.7;word-break:break-word}.kb-article-body h1,.kb-article-body h2,.kb-article-body h3{margin:20px 0 8px;font-weight:600}.kb-article-body p{margin:0 0 12px}.kb-article-body code{background:#7f7f7f2e;padding:2px 6px;border-radius:4px;font-size:.9em;font-family:ui-monospace,monospace}.kb-article-body li{margin:4px 0 4px 20px;list-style-type:disc}.kb-article-body hr{border:0;border-top:1px solid var(--border);margin:16px 0}.kb-article-body strong{font-weight:600}.kb-article-body em{font-style:italic}.kb-editor{flex-direction:column}.kb-editor-body{display:flex;flex-direction:column;gap:12px;padding:18px;flex:1}.kb-title-input{width:100%;padding:10px 14px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-md);outline:none;font-size:16px;font-weight:600}.kb-title-input:focus{border-color:var(--border-strong)}.kb-content-input{flex:1;width:100%;resize:none;padding:12px 14px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-md);outline:none;font-size:14px;font-family:ui-monospace,monospace;min-height:300px;line-height:1.6}.kb-content-input:focus{border-color:var(--border-strong)}.kb-content-input--short{min-height:120px}.kb-new-article{display:flex;flex-direction:column;gap:8px;padding:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md)}@media(max-width:900px){.kb-sidebar{width:140px}.kb-article-view{padding:14px}}.desktop-only-flex{display:flex;gap:8px;align-items:center}.mobile-only-flex{display:none}@media(max-width:900px){.desktop-only-flex{display:none}.mobile-only-flex{display:flex;align-items:center;position:relative}}.btn-icon-sq{width:34px;height:34px;padding:0;display:inline-flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0}.kebab-dropdown{position:absolute;top:calc(100% + 6px);right:0;z-index:200;min-width:190px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:0 4px 20px #0006;display:flex;flex-direction:column;overflow:hidden}.kebab-dropdown--right{right:0;left:auto}.kebab-dropdown button{width:100%;text-align:left;padding:11px 16px;background:transparent;border:0;color:var(--text);font-size:14px;transition:background var(--t)}.kebab-dropdown button:hover{background:var(--surface-hover)}.kebab-dropdown button:disabled{opacity:.4;cursor:not-allowed}.kebab-dropdown .kebab-danger{color:#ff6b5b;border-top:1px solid var(--border)}.ticket-item-name{font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-header-btns{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.chat-header-kebab{position:relative;flex-shrink:0}@media(max-width:900px){.chat-header-btns{display:none}.chat-header-kebab{display:flex;align-items:center}}@media(min-width:901px){.chat-header-kebab{display:none}}.composer-actions{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}.composer-form .composer-toolbar{display:flex;gap:6px;flex-wrap:nowrap;flex:1}.composer-form .composer-toolbar button{min-width:32px;padding:5px 8px;background:transparent;color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);font-size:13px}.composer-form .composer-toolbar button:hover{background:#ffffff0f;border-color:var(--border-strong)}.admin-row-strip{border:1px solid var(--border);border-radius:var(--r-md);margin-bottom:8px;overflow:hidden;transition:border-color var(--t)}.admin-row-strip.expanded{border-color:var(--border-strong)}.admin-strip-main{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px}.admin-strip-left{display:flex;align-items:center;gap:10px;min-width:0}.admin-strip-name{font-weight:600;font-size:14px;display:flex;align-items:center;flex-wrap:wrap;gap:4px}.admin-strip-sub{font-size:12px;color:var(--muted);margin-top:2px}.admin-strip-expanded{padding:12px 14px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:12px;background:#ffffff05}.admin-op-chart{display:flex;flex-direction:column;gap:4px}.online-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;background:var(--muted);opacity:.4;transition:background var(--t),opacity var(--t)}.online-dot--on{background:#4caf50;opacity:1}.online-label{color:#4caf50;font-weight:500}.lastseen-label{color:var(--muted)}.bar-rect--active{opacity:1}.bar-tooltip{position:absolute;background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--r-sm);padding:6px 10px;font-size:12px;white-space:nowrap;pointer-events:none;z-index:50;box-shadow:0 2px 10px #0006}.bar-tooltip-date{color:var(--muted);font-size:11px}.bar-tooltip-val{font-weight:600;margin-top:2px}.rating-stars{color:#f5a623;font-size:16px;letter-spacing:1px}.rating-dist{display:flex;flex-direction:column;gap:6px;margin-top:12px}.rating-dist-row{display:flex;align-items:center;gap:10px;background:transparent;border:0;text-align:left;padding:4px 6px;border-radius:var(--r-sm);cursor:pointer;transition:background var(--t)}.rating-dist-row:hover{background:var(--surface-hover)}.rating-dist-row.active{background:var(--surface-active)}.rating-dist-label{color:#f5a623;width:60px;font-size:13px}.rating-dist-bar-wrap{flex:1;height:8px;background:var(--border);border-radius:4px;overflow:hidden}.rating-dist-bar{height:100%;background:var(--accent-blue);border-radius:4px;transition:width .3s}.rating-dist-count{width:28px;text-align:right;font-size:12px;color:var(--muted)}.rating-list{display:flex;flex-direction:column;gap:2px}.rating-row{padding:10px 14px;border-radius:var(--r-md);background:var(--surface);border:1px solid var(--border);margin-bottom:6px}.rating-row-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.rating-ticket{font-size:11px;color:var(--muted)}.rating-date{font-size:11px;color:var(--muted);margin-left:auto}.rating-comment{margin-top:6px;font-size:13px;color:var(--text);line-height:1.5}.rating-comment .muted{color:var(--muted);font-style:italic}.ticket-rating-block{display:flex;align-items:center;gap:10px;padding:8px 0;flex-wrap:wrap}.rating-stars-inline{color:#f5a623;font-size:18px;letter-spacing:2px}.rating-comment-inline{font-size:13px;color:var(--muted);font-style:italic}.rating-delete-btn{margin-left:auto;background:transparent;border:0;color:var(--muted);font-size:14px;padding:2px 6px;border-radius:var(--r-sm);cursor:pointer;transition:color var(--t),background var(--t)}.rating-delete-btn:hover{color:#ff6b5b;background:#ff6b5b1a}.transfer-picker{position:relative;z-index:20;margin:0;border:1px solid var(--border-strong);border-radius:var(--r-md);background:var(--surface);box-shadow:0 4px 20px #00000059;overflow:hidden}.transfer-picker-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--border);font-weight:600;font-size:13px}.transfer-picker-note{padding:6px 14px 8px;font-size:11px;color:var(--muted);border-bottom:1px solid var(--border)}.transfer-picker-list{max-height:260px;overflow-y:auto}.transfer-picker-row{display:flex;align-items:center;gap:10px;width:100%;padding:10px 14px;background:transparent;border:0;border-bottom:1px solid var(--border);color:var(--text);text-align:left;cursor:pointer;transition:background var(--t)}.transfer-picker-row:last-child{border-bottom:0}.transfer-picker-row:hover{background:var(--surface-hover)}.transfer-picker-row:disabled{opacity:.5;cursor:not-allowed}.transfer-picker-info{flex:1;display:flex;flex-direction:column;gap:2px;min-width:0}.transfer-picker-role{font-size:13px;font-weight:500}.transfer-picker-seen{font-size:11px;color:var(--muted)}.transfer-picker-action{font-size:12px;color:var(--accent-blue);flex-shrink:0}.ratings-op-filter{padding:10px 18px;border-bottom:1px solid var(--border)}.ratings-op-filter select{padding:7px 12px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-md);outline:none;font-size:13px;min-width:200px}.ratings-op-filter select:focus{border-color:var(--border-strong)}.sidebar-kebab,.chat-header-kebab{position:relative;flex-shrink:0}.hourly-chart-header{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:4px}.hourly-date-select{padding:4px 8px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-sm);outline:none;font-size:12px}.hourly-date-select:focus{border-color:var(--border-strong)}.hourly-legend{display:flex;justify-content:space-between;font-size:10px;color:var(--muted);margin-top:2px;width:288px}